Bobby Rucci’s Italian Deli & Doughboys Restaurant Review

April 29, 2013

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Bobbi Rucci's Italian Deli & Doughboys 005On Friday, I took a drive to White Plains to meet to friends for lunch at a new restaurant that opened on April 8. Located off 301 in a strip shopping center, Bobby Rucci’s Famous Italian Deli & Doughboys Restaurant,where the outside definitely said Italian, as it was painted in the colors of the Italian flag. I immediately noticed the restaurant featured a small outdoor patio for dining. The curb appeal was very nice.

Upon entering the deli and restaurant, there were two counters in an “L” shape-one featuring meats and cheeses and the other apparently for checking out. In the middle of the room were wire shelves containing Italian pastas, sauces, mushrooms, artichoke hearts and spices that you would find in a good Italian deli. And at the back of the deli was the dining room. For Friday lunchtime, business was steady with customers coming and going. We saw a sign that said “Hostess will seat you” and so we waited. Employees kept coming and going past us and after 15 minutes, I hailed one of them and asked if we were to wait and she said yes. Five minutes later another employee sat us a table and said someone would be with us shortly.

Bobbi Rucci's Italian Deli & Doughboys 004Twenty minutes went by and no one came but the customers at the next table handed us their menus. After another 10 minutes, I asked a waitress, on her way by our table, if someone was going to take our order and she said yes. We had now been there almost an hour. Finally someone did come and take our order and got our beverages and we ordered the Loaded Fries with melted cheese and bacon bits to start. The waitress put that part of order in and came back with our beverages and took the rest of our order.

I love good food and was really hungry. We decided on the Meyer Lansky Rueben, The Godfather (meatballs, provolone and sauce), and The Rucci (grilled eggplant, portabella mushrooms, roasted red peppers, grilled onions, mozzarella cheese, cracked black pepper). While waiting for our sandwiches and subs, we devoured the loaded fries. They were very good. Soon our meals came and they looked pretty good. But unfortunately they were not good.

Bobbi Rucci's Italian Deli & Doughboys 006The Reuben was chipped meat, not sliced corned beef as you would find in a good Italian restaurant and was dry and greasy. The sauce was almost non-existent. The pickle was forgotten. The marble rye was toasted and was good. The meatball sub was just a meatball sub with very little taste. The meatballs were not anything to brag about and tasted like the frozen ones you buy in your local store. They had no flavor. The Rucci contained very little eggplant and was expected to come with marinara sauce but no sauce. We guessed that you need to ask. The eggplant was grilled and was good. But the sub roll was too much bread for what it contained.

Bobbi Rucci's Italian Deli & Doughboys 008Dessert was worth waiting for as it was the best part of the meal. We ordered the chocolate dipped cannoli and Rucci’s Raisins and Rum Bread Pudding. The bread pudding was awesome as well as the cannoli.

I was surprised that the bill came with no total on it, just what we had ordered. It would have been nice if there was a total so we could decide whether to pay cash or credit. The total for the three of us was $59. The décor was very nice and the place was really clean and that included the restrooms. There were two of them, and you were to choose which one wasn’t occupied.

Bobbi Rucci's Italian Deli & Doughboys 007The restaurant offers a menu for the little boss less than 12 years of age which offers a PB&J on Hearty White, a small salad and several doughboys. Rucci’s also has pizzas, doughboys, lasagna, spaghetti, and Bobby’s Bacon Mac & Cheese. The deli offers many items to purchase including meats and cheeses, pastas and sauces. You can call ahead and order for pickup.

The menu says “we do not serve fast food; we serve great food as fast as we can.” I don’t mind waiting for a table as long as someone acknowledges my presence. I don’t mind being seated but I would expect someone to come by and say I will be right with you and give you a menu. This did not happen on Friday. Unless you have a good 2 hours for lunch, I would suggest not going there to eat. Bobbi Rucci's Italian Deli & Doughboys 002Maybe calling in an order to pickup might be the better way to do it. For this experience I am not in a hurry to go back anytime soon. Maybe I will give them a few months to fix what is wrong and hire some kitchen staff who knows how to prepare food and some wait staff who can handle the lunch crowd (as was overheard from one waitress to another “I saw them but I am not waiting on them”). As a New Yorker, and having eaten in the Bronx and Brooklyn, as well as Philadelphia, where I went to school, I know good Italian food in a deli or a restaurant. Someday I will make the drive to White Plains again.

Bobbi Rucci's Italian Deli & Doughboys 001

 

10579 Theodore Green Blvd
White Plains, Md
301-932-3838
Bobby Ruccis Famous Italian Deli Doughboys Facebook Page

Open Mon-Sat 11am to 8pm
Closed on Sunday
Visa, MasterCard, Discover, & American Express

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27 Responses to Bobby Rucci’s Italian Deli & Doughboys Restaurant Review

  1. Steve on April 29, 2013 at 10:43 am

    Why isn’t the review signed? Who wrote this, and why won’t they take credit for the critique?

    • J. Bean on April 29, 2013 at 2:43 pm

      Steve, I have asked the same question of this “restaurant reviewer” in the past, never to get a response. I, too, would like to know who this person is and what credentials they have that qualifies them to make reviews in the first place. Anonymous coward?

  2. Bluetooth on April 29, 2013 at 11:35 am

    Too Bad,

    I was going to try them this week for dinner but I think I’ll skip them and make other plans. Bad service combined with lackluster food is not a place I want to go. I’ll await your next review before I try them (maybe)!

    • Anonymous on April 29, 2013 at 4:20 pm

      This is right on point.

  3. DAN on April 29, 2013 at 12:19 pm

    Who is the critic for this story? If it is the same one for The Foxy Fish, then I would not go on anything this person says. Being just open, weeding out staff is expected, and honestly the 4 times I have already been there, no complaints about the food. (which again can be expected being only open a few weeks) As a food critic, I would think one would know this and giveing a crappy review shows your OPINION sucks.

    • Bluetooth on April 29, 2013 at 2:12 pm

      Did you read the entire review? The reviewer commented that he/she would go back in a few months after they’ve had some time to work through their issues. That seemed fair. Also, if their food is not up to par (yet) aren’t they supposed to say that. If a reviewer only ever gives good reviews, that would make me question everything they review. This review seemed fair to me and I am willing to give the restaurant more time to get their stuff together!

      • DAN on April 29, 2013 at 5:45 pm

        Why yes I did read the whole article. I don’t believe in just giving good reviews, but an opinion coming from a food critic, going to a resturant just a few weeks after opening is a little premature. I don’t think any new establisment has their act together after just a few weeks. When I have been in there, the place was crazy with people everywhere. I thought it was great to see staff and customers excited. I am sure there was complaints but I have been in 4 times (and waited) and everyone around me did not seem to be irritated about the wait. By the way, I did not eat in any one of those times. I carried out, but still waited and still enjoyed my meals with my family.

  4. Keri on April 29, 2013 at 3:11 pm

    I’ve been there 5 times since they’ve open and absolutely love the place…I think whoever wrote this article has broken taste buds.

  5. Keri on April 29, 2013 at 3:16 pm

    I’ve been there 5 times since they’ve opened and absolutely love the place…think whoever wrote this article has broken taste buds.

  6. Steve on April 29, 2013 at 3:16 pm

    It seems “fair” on the surface Bluetooth…..but it would be a lot MORE fair if the reviewer would 1) SIGN their article and take responsibility for their remarks, and 2) INCLUDE the owners in their article as far as addressing the issues WHEN they occur. Anyone who goes to a restaurant on a daily basis would know that any good manager and/or owner wants to know when there are problems so they can be IMMEDIATELY addressed. I highly doubt the author would have stayed an hour in another restaurant without asking to see a manager to have their issues addressed. Even if they didn’t identify themselves as a “food critic”, it would have given them an opportunity to see how the situation was handled and addressed by the staff.

    • Redskin Hater on April 29, 2013 at 6:03 pm

      Steve,

      I understand that you wan the reviewer to ID themselves when they write a review. That seems like a reasonable thing to expect. I disagree with you when you say that they should include an owners response. I don’t think ANY food critic should let anyone in the restaurant know that they are there and will be doing a review of the restaurant. They could never get a true picture of the place if it was known who they were. I want to hear the every day customer experience. That is what you and I would get if we went there to dine. Wouldn’t you agree?

      • Steve on April 29, 2013 at 8:37 pm

        I’m not saying to identify themselves as a food critic…..but if the critic routinely waits an hour to place an order for a meal whenever he (or she) goes out to eat, then they are a VERY patient (and abnormal) guest. I work in the food service industry…..it’s very rare for someone to sit 10 minutes without being helped and not ask to speak to a manager. Acting as a normal guest would have given them an idea of how the staff and owners handle situations…..which in turn would be a good reflection of the overall attitude of the place and their desire to give every guest a good experience.

  7. Andrea Sanford on April 29, 2013 at 3:47 pm

    So sorry your visit didn’t go well at the Deli… It may have been an isolated case as I (and my family) have visited Rucci’s several times and have always experienced excellent service and amazing food! The portions are huge, and everything we have ordered has been fresh a flavorful!

    And, the Rucci’s Deli Facebook page is filled with recommendations from real customers (Recent Posts by Others and on the regular pages)who are actually sitting in the deli eating the delicious food, taking photos of themselves, and posting positive reviews. Take a look for yourself: https://www.facebook.com/pages/Bobby-Ruccis-Famous-Italian-Deli-Doughboys

    I suggest that you visit again and give them another opportunity to impress you! Who knows, we may even see your name, photo and positive comments on their page soon! : )

  8. Anonymous on April 29, 2013 at 4:22 pm

    I have had the same experiences there also, Food is not nearly as good as they proclaim.

  9. Diana Rucci on April 29, 2013 at 4:29 pm

    Dear SoMD News Net Reviewer,
    Thank you for visiting Bobby Rucci’s Famous Italian Deli & Doughboys. Although not all of the items you ordered were to your liking, we appreciate your review of our fine establishment. As with new restaurant openings, we are working diligently and continuously with our new staff and menu to ensure a pleasant dining experience and consistent high quality food. We hope you and your readers won’t judge us by this one visit, as your review took us a little off guard based on the rave reviews we’ve been receiving from hundreds of our over 1550 Facebook Fans.
    At Rucci’s we pride ourselves on our large portions and our high quality ingredients such as Boar’s Head, Saval, Citterio meats just to name a few. Our “The Godfather” meatballs are freshly made daily and hand rolled; our “Meyer Lansky Ruben’s” feature premium Saval Corned Beef (as we never, ever use any chipped meat products); and everything we create is made fresh to order. We can assure you that NO pre-packaged or processed food is served at Rucci’s. We are also glad you enjoyed the freshly grilled vegetables on The Rucci, Loaded Fries, Rucci’s Homemade Raisin and Vanilla Rum Bread Pudding and the Chocolate Dipped Cannoli’s. In the future we are happy to add our homemade marinara to your sub or accommodate any special request.
    On another note, when we opened our doors three weeks ago we had not originally planned to have dine-in service but only a place for you to sit and enjoy your sub. It seemed our customers wanted more, so as any good business owner would do, we altered our plans to accommodate. In doing this we were not prepared with a register system that would print guest checks and allow your server to provide you with a bill at the table. We have been working through this until a proper “dine-in” register system can be put into place. Again, we have been so blessed by the support of the community and their overwhelming love for our deli that we will continue to tweak things until even you become a “raving fan.”
    Opening Rucci’s Deli is a dream come true for our family. We take great pride in our food and service and all team members work extremely hard to ensure that every customer leaves well-fed and happy. If there is a complaint or concern we want to address it right away and kindly ask that you speak with our Manager during your visit. Since Bobby and I are very public figures you can feel free to reach out to us personally with your compliments, suggestions or concerns.
    Warmest regards,
    Bobby & Diana Rucci
    ruccisdeli@gmail.com

  10. Casey on April 29, 2013 at 5:29 pm

    I’m very shocked to read this article. I’ve been there 5 times since opening (I live right around the corner) and had exceptional food and service. I’ll definitely keep going back.

  11. Victory Biker on April 29, 2013 at 6:47 pm

    I ate there this past Friday and had the Jersey Burger. It was simply awesome! There was a lunch crowd and the servers were quite busy trying to take care of the hungry crowd. I will definitely return to sample more of their menu items!

  12. Me on April 29, 2013 at 6:55 pm

    Very refreshing to see honest reviews! Since when did you need credentials to eat food and give your opinion?
    My husband, daughter and I were at Rucci’s last week for lunch and while we did not have an issue being seated, we did have an issue with the food service. Our daughter’s meal came out 20 minutes before mine and my husbands. By the time our food arrived she was done with hers. I ordered a burger cooked medium and it was definitely well done and not juicy at all. Overall terrible experience!

  13. Tracy Curtis on April 30, 2013 at 8:24 am

    Bizarre story from an unsigned food critic. First, it’s a brand new place and as everyone knows all new food places experience growing pains. Second, this is not McD’s where you drive in and drive out 5 minutes later with your tasteless prepackaged food that has been sitting. Third,my husband and I have been there 7 times in the past 11 days, both for dinners and lunches. We have each chosen different meals every time.Portions are large and you get a lot of bang for your buck. Most meals will feed 2 adults. (the reviewer claimed the meatballs were tasteless and like frozen? They are ground pork and beef, made fresh and the size of your fist. Everything has wonderful flavors and I’m grateful they aren’t heavy handed with garlic.(as some other local places are) It has almost always been packed but we have never waited longer than 5 minutes to be seated. Yes, the food might have taken a bit longer to prepare and be served but again it is made to order, not pre-made and sitting under a heat lamp. Every server we have encountered has been friendly and helpful. Go to their facebook page – https://www.facebook.com/pages/Bobby-Ruccis-Famous-Italian-Deli-Doughboys/516517798398292?fref=ts and read for yourself what customers have been posting. See the pictures customers have been posting. Most importantly is all the REPEAT customers this place already has and they are less than a month old. THAT should tell you the majority LOVE this place. No business will ever please all it’s customers but I think Rucci’s certainly is above average. And like the reviewer and other’s that have posted here, this is my opinion. (disclaimer – I am not a relative, personal friend or employee of Bobby Rucci’s Famous Italian Deli & DoughBoys)

    • anonymous on April 30, 2013 at 9:48 am

      “I am not a relative,personal friend or employee” Yea I’m calling bs on this one. You have ate their 7 times in the past 11 days? Interesting

      • Tracy Curtis on May 1, 2013 at 7:19 am

        hey 948am anonymous, (cant even sign your name) we have met the owners, back when they owned Legends (great food there too) and visited Martini’s a few times (another great food location) but Ruccis is by far the better location and menu choice as far as Im concerned.

  14. anonymous on April 30, 2013 at 9:09 am

    Keep the reviews up they’ve been perfectly fine. Of course u have to be honest, and why insist on knowing who it is? You wouldn’t knew them anyway I’m sure..keep em coming..crybabys will be crybabys.

    • Bluetooth on April 30, 2013 at 3:24 pm

      You have to understand. Free speech is dying in this country. If you offer an opinion on something, many folks who don’t agree with whatever you write will attack you. They don’t offer a polite response, they attack and try to discredit the author. Many many folks do this. Just look at our president.

  15. anonymous on April 30, 2013 at 9:36 am

    When u can hear a waitress say “I saw them but am not waiting on them”and having to wait forever and call upon a waitress well wouldn’t u be a little salty ? That’s some crappy service and when it comes to the food, why would they lie. Seems like a good honest review to me

    • bpm09 on May 1, 2013 at 11:56 am

      I thought I might have been the only one to catch that! I am with the reviewer, I don’t mind waiting for good food as long as I am acknowledged. They are much more patient than I am though. If I would have overheard a waitress say that after waiting so long I would’ve left or complained. Your employees are a reflection of you and the message your business wants to put out there. Statements like that just seem to say “I don’t want or need your money”.

  16. MS on April 30, 2013 at 12:13 pm

    Heh, I ate there last night and wasn’t to impressed with the Campanelli. The sausage was dry/overcooked, very little marinara across the top and the roll was dry too. Ended up throwing away the last 3rd of it. I was surprised because I used to eat at the old place on Crain Highway a lot. I give the Godfather a shot next time. :(

  17. Linda on May 2, 2013 at 11:25 am

    I was one of the friends that had lunch with the reviewer. I understand that it is a new establishment and I don’t mind a “reasonable” wait to get good food but this was ridiculous. When we first arrived there were no tables. When there were finally three tables available there was no hostess or waitress to seat us, no menus were given to us and it appeared no one wanted to wait on us. So we waited & waited. Finally, ordered our food and waited & waited. Not sure why a meatball sub would take so long. I’m sure the meatballs are prepared ahead of time. Finally, our sandwiches arrived. The meatballs on my Godfather were good size meatballs but no taste. I could have smothered the meatballs with onions, green peppers & a lot more sauce but I chose not to.
    However, the bread pudding was the best I have ever tasted & I think I ate the whole piece!